ITSM (IT Service Management)

  IT service management (ITSM) is the implementation and management of quality IT services that meet the needs of the business.

• Provides guidance and structure to processes such as Change, Configuration, Release, Incident and Problem Management

• ITSM processes underpin the entire service lifecycle from strategy, design, transition, operations, continual improvement and value creation

• DevOps needs ITSM practices to meet the goal of deploying faster changes without causing disruption

Repeatable service management processes – adapted to an organization’s current business needs – can lead the way to stable continuous delivery and increased flow.

• ITIL Core consists of five books that provide best practice guidance for an integrated service management process approach

• ITIL® Service Strategy

• ITIL® Service Design

• ITIL® Service Transition

• ITIL® Service Operation

• ITIL® Continual Service Improvement

ITIL is a set of best practice publications for IT service management. ITIL process improvement supports DevOps practices.